Free-Trial Day from Outsourced Tech Support Companies
Most IT companies & agencies refrain from outsourcing tech support mainly because of security concerns and never ending contracts. Giving access to your servers, client handling systems, ticketing systems etc. to an outside company/team can be scary without properly and thoroughly testing out their service quality. This is why a Free Trial Day is mandatory to be offered by companies that provide outsourced tech support services, so that their clients can get a clear idea about the service they receive before intergrating them into their business work flow.
A free-trial-day is the zero risk method of testing out an outsourcing tech support company without up front payment, contracts or any other obligations. Vynvex is one of those companies that exactly does this in order to ensure that clients know what exact type of service they are receiving for the value of their money.
I’ll walk you through exactly what happens from booking to wrap-up so you know what you’re signing up for.
How Booking & Onboarding Works
At Vynvex we have a fairly simple onboarding & booking process. You can visit our website vynvex.com and use the free-trial-day form to book a trial shift from us free of charge at zero hidden costs. Once, you signup we will contact you within 24 hours to discuss further details in order to ensure we are providing the best service possible. Should you wish to proceed with us after this, the free-trial-day onboarding agreement will be provided so that you can read all the terms & conditions before we start the shift. We will work the trial shift just like a paid month. This means you can expect the following from us :
- Daily summary report at the end of the shift
- Full ticket handling within your system (WHMCS, ZenDesk etc.)
- Fixes across your tech stack for clients that raise inquiries via the ticketing system
- Close communication with you/your in-house team in order to ensure clients are receiving the best support for their technical inquiries
Alternatively, you can also signup for a free-trial-day shift from us by contacting us through social media like Facebook, WhatsApp, Instagram or LinkedIn. We highly recommend arranging a meeting with us prior to a free-trial-day shift, so that we can clearly discuss and identify your pain points, support work flows and business structure. This will help us provide you with a high quality exceptional service during the trial shift.
What Happens During the Trial Day ?
- 6 hours weekday shift or 12 hours weekend shift depending on the shift date discussed during the onboarding process.
- Secure credential handling and logging into your systems.
- We monitor your incoming tickets in real time and response exactly as your team would.
- Fully white-labelled – your clients will never see Vynvex working in the background.
- All ticket replies stay inside your own system.
- Fixes across your tech stack.
What Happens After the Trial Ends ?
- You get a short daily summary at the end of the shift (Tickets handles, Issues resolved etc.)
- Your credentials stored securely in our encrypted password managers will be completely removed. You can also revoke our access to your systems or keep it if you wish to continue. Regardless the provided credentials stored on our end will be completely removed.
- No pressure to signup – walk away with zero obligation
- If you want to continue with our services – we send the full onboarding agreement and start the $399/mo Tier 1 plan
Trial Day Feedback We have Received
Names have been redacted due to confidential reasons as we intend to remain fully white-labelled unless we explicitly receive consent from our partners to advertise their brands.
- “Multiple WordPress site issues we fixed under an hour during the weekends – client never knew it wasn’t us”
- “Very professional service – Vynvex always puts security first when it comes to handling inquiries”
- “They logged into our ticketing system and handled all incoming L1 support ticket during their trial shift. Best part is that I was given a daily summary report at the end of the shift”
Common Questions People Have
- Is the trial day actually free ?
- It is absolutely 100% free
- How much access do you need ?
- Enough access to handle tickets in your system and restricted access to servers to handle technical issues/errors.
- What if nothing happens during the weekend ?
- Still proves our readiness to handle incoming inquiries.
- What if I love it ?
- Easy, contact us and switch to the monthly plan
- Is it secure ?
- We are ICO registered & fully GDPR compliant. We also use industry standard encrypted VPN channels to access your data in order to ensure maximum security. Any credentials provided or exchanged will be sent through fully encrypted channels. Provided credentials will be stored in fully secured encrypted password managers.
Book Your Free Trial Day
Conclusion
The Free-Trial-Day is risk free and you can test our service with zero payment and obligations without an issue on any convenient day. We will work the trial shift just like a paid month so that you can rest easy knowing that your support inquiries are in good hands.
Book your free trial day today, and see how Vynvex can help you scale stress free.
Want to see how outsourced tech support can help scale your agency without burnout ? Click here →
Shonal Imbulgoda
Managing Director Vynvex Technologies Ltd.
